Terms and conditions of use

Basic provisions

These general terms and conditions govern the rights and obligations of the contracting parties arising from the purchase contract concluded between the seller, which is Localhand, s. r. o., with its registered office at Železničiarska 111/16, 92401, Galanta, Company ID: 54041252, registered in the Commercial Register of the District Court in Trnava, entry no.: 520/2022_RSP (hereinafter referred to as the "seller") and the buyer (consumer), the subject of which is a purchase via the website localhand.eu. A consumer is understood to be a natural person capable of legal acts (consumer) or a legal entity (which is an entrepreneur within the meaning of Section 2, paragraph 2 of the Commercial Code), who, after his own authorization, sent an electronic order processed by the online store system www.localhand.eu. Under certain circumstances, a consumer under these general terms and conditions also means a third party designated by the customer in a binding order as the person to whom the ordered goods are to be delivered (hereinafter referred to as the "authorized person"). An electronic order is a sent electronic form containing information about the buyer, a list of ordered goods from the store's offer and the total price of the order, which is processed by the store's system and is a proposal from the consumer to conclude a Purchase Agreement.

Seller: Localhand, s. r. o., Železničiarska 111/16, 92401, Galanta Phone: 0908 462 331 (daily from 6:00 a.m. to 2:30 p.m.), email: info@localhand.eu IČO: 54041252 IČ DPH: SK2121558703 IBAN: SK95 8330 0000 0022 0212 4684

Ordering goods and concluding a contract

The Seller concludes a distance contract with the Consumer, the subject of which is the sale and purchase of goods on the Seller's website localhand.eu. The Consumer orders the Seller's products and services through the trading system in writing: by e-mail via the e-shop. After the Seller confirms the Buyer's order by e-mail, a binding purchase and sale contract is formed in accordance with Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a distance contract. An automatic e-mail that you receive immediately after sending the order is not considered a confirmation. This e-mail serves only as information about the registration of the order in our electronic system. The Seller is entitled, depending on the nature of the transaction (quantity, price, shipping costs, distance, etc.), to ask the Consumer for additional confirmation of the order. If the verification is not successful, or the Consumer does not respond to the Seller's e-mail request within 5 days of its sending, the Seller considers such an order to be invalid and cancels it.

Prices and product designation

For each individual product, the designation of the product in question is stated directly in the specific offer of the online store, including a description of the main characteristics of the product. For each individual product, the total price of the product in EUR, CZK is stated directly in the specific offer. This price is final, including all taxes and fees, except for delivery costs. The price at the time of sending the order is always valid, while the seller is entitled to unilaterally change the price of the product, provided that such a price change will not affect the already concluded purchase contract. Promotional prices are valid until the date specified in the product details or until stocks run out. Any additional discounts that are provided beyond the discounts listed for individual products on our website, individual discounts for the customer or discounts provided based on the seller's cooperation with third parties, are not combinable.

Delivery times

If we have the product listed on the site, it means that we have it in stock. We ship the goods no later than 5 business days from receipt of the order, or in the case of payment on account after receiving the price for the order to the bank account specified by the seller. We will inform you about the availability of the goods. The seller reserves the right to cancel your order for the goods if it is not able to deliver them to you due to their being sold out. The seller will inform the buyer about the cancellation of the order immediately by phone or e-mail. The buyer agrees to an extension of the delivery period if it is not possible to deliver all the ordered goods within the agreed date. The seller will notify the buyer of this situation as soon as possible and inform him of the expected delivery date of the goods, or propose the delivery of replacement goods. If the seller fails to provide the goods even within the additional period, the buyer has the right to withdraw from the contract. Failure to deliver the goods within 30 calendar days, or the Buyer's disagreement with the extended delivery period, entitles the Buyer to withdraw from the contract without any penalties or additional fees. The agreed delivery period applies unless unforeseen circumstances or circumstances beyond the control of the parties occur, i.e. circumstances excluding liability, such as all cases of force majeure, which make it impossible to comply with it. However, in the case of bank transfer in advance as the Buyer's chosen payment method, the Seller sends the goods only after the full amount has been credited to the account /i.e. including postage/ The ownership of the goods passes to the Buyer upon payment of the purchase price in full.

Method of delivery of goods and place

The place of performance of the contract is the address specified by the Buyer in the electronic order of the store. The consumer undertakes to take over the goods at the address specified in the order. The place of performance of the contract is also the personal handover of the product by the seller to the consumer. The goods will be delivered by the seller using the services of third parties or personally specified in the order, or based on an agreement with the consumer. If the consumer does not take over the goods and the goods are returned to the Seller, the Seller has the right to withdraw from the purchase contract and demand reimbursement of the costs associated with the return of the goods (postage related to the return of the goods). Redelivery of the shipment is possible only by mutual agreement. The Seller is entitled to demand fulfillment of obligations, in particular payment of the price for products and services, regardless of the fact that ownership of the product and service has not yet passed to the Buyer. The seller is not responsible for late delivery of goods caused by the delivery person (courier) or incorrectly specified recipient address. The consumer acquires ownership of the goods by taking them over at the place of delivery and paying the purchase price in full. By taking over the goods, the risk of accidental damage and accidental deterioration also passes to the customer. When taking over the shipment, the buyer is obliged to check the physical integrity and completeness of the shipment. If the shipment is visibly damaged and destroyed, the buyer is obliged to contact the seller immediately without taking over the shipment and to write a Damage Report on the shipment with the shipping company. Any later complaints about the quantity and physical damage to the product will not be accepted.

Payment method

The consumer pays the order amount by transfer order based on the issued advance invoice or invoice by deposit to the seller's account based on the issued advance invoice or invoice payment by card on delivery upon receipt of the goods from the carrier in person upon receipt Each shipment includes an invoice - a tax document, which also serves as a warranty certificate. If the document is missing, the buyer informs the seller as soon as possible by phone or by e-mail at info@localhand.eu.

Postage and other fees

The consumer is obliged to pay the postage together with the price of the goods as stated in the order. In the e-shop, all prices for goods and transport are final.

The Seller adds the following postage to the stated prices of the goods:

Slovak Republic and Czech Republic:

Postage prices up to 39.90 EUR

• GLS 4.99 € for a package up to 2 kg.

European Union countries:

Depending on the country, between €6.0 and €50

Countries outside the European Union:

Based on an individual price quote.

The prices listed are valid within Slovakia. Shipping fees abroad are calculated separately and will be notified to the Buyer via the provided e-mail within 24 hours of sending the order to agree on the final shipping price. The Seller does not charge any other fees or packaging. In the event that one order is divided into multiple shipments based on the customer's request, the Buyer may be charged shipping fees for each shipment separately.

Order Cancellation

The Buyer has the right to cancel the order free of charge, only on the day of the first contact between the Seller and the Buyer, i.e. on the day the Seller verifies the order with the Buyer. The order can be canceled exclusively in writing (by e-mail). The Seller will also notify the Buyer of the cancellation confirmation exclusively in writing. The written form is required due to the fact that the Seller has a demonstrable document of cancellation and the order processing will be stopped. In the event of a request to cancel the order, the Buyer will not be charged any fees associated with this action. In the event that the Buyer has paid for the order by advance payment (bank transfer), the Seller will refund the already paid purchase price or part of it to the Buyer within 7 business days in the manner in which the advance payment was received from the Buyer (refund - transfer to a bank account).

Withdrawal from the contract

The Buyer is entitled to withdraw from the contract without giving a reason in accordance with the provisions of Section 7 of Act No. 102/2014 Coll. on Consumer Protection in Distance Selling within 14 days from receipt of the goods. If the goods were delivered separately within one order, the withdrawal period shall expire at the moment of receipt of the goods that were delivered last. The Buyer is obliged to exercise the right to withdraw from the contract in writing in paper form or by email to info@localhand.eu. The withdrawal period shall be deemed to have been observed if the Buyer has sent the notice of withdrawal from the contract no later than the last day of the period. In accordance with the provisions of Section 517 par. 1 of the Civil Code, the Buyer may exercise withdrawal only in relation to part of the subject matter of the contract (if the subject matter of the contract or binding order was the delivery of several titles) and in such case the contract shall be cancelled only in this part. If the Buyer decides to return the goods, he shall notify the Seller in advance by e-mail and indicate the method by which the goods will be delivered. The Seller does not accept goods sent on delivery. The Seller recommends that the Buyer send the returned goods as a registered parcel or, in the case of a higher value of the goods, as an insured package. If the goods are damaged during transport based on withdrawal from the contract, the damaged goods will be returned to the sender. The Seller is not liable for any damage incurred in this way. After withdrawal from the contract, the Seller shall refund to the Buyer all payments that were made in connection with the conclusion of the contract, in particular the purchase price, including the costs of delivering the goods to the Buyer. This does not apply to additional costs if the Buyer has chosen a type of delivery other than the cheapest standard delivery method offered by the Seller. Payments will be refunded to the Buyer without undue delay, no later than 14 days from the date on which the Seller receives the Buyer's notification of withdrawal from this contract. Their payment will be made in the same way as the Buyer used for payment, unless the Buyer has expressly agreed to a different method of payment, without charging any additional fees. Payment for the purchased goods will be refunded to the Buyer only after the returned goods have been delivered back to the Seller's address. The Buyer is obliged to send the Goods back to the Seller's address no later than 14 days from the date on which the right to withdraw from the contract is exercised. The deadline is considered to have been met if the Buyer sends the goods back before the 14-day period has expired. The direct costs of returning the goods shall be borne by the Buyer. The Buyer shall only be liable for any diminished value of the goods resulting from handling them in a manner other than that necessary to establish the nature, characteristics and functioning of the goods.

Complaints about goods and warranty period for goods

The warranty period for new products is a statutory period of 24 months and applies to the purchase contract concluded by the Buyer - Consumer. The Buyer - Consumer is a person who, when concluding and fulfilling the purchase contract, is not an entrepreneur within the meaning of § 2, paragraph 2 of the Commercial Code and is not acting within the scope of his commercial or other business activity. In the event that a purchase contract is concluded between the Buyer and the entrepreneur, their relationship is governed by the Commercial Code, which does not contain a statutory guarantee. The Seller is responsible to the Consumer for: observing the price that was valid at the time the order was sent to the Customer, if the order was accepted sending the goods without defects delivering the goods in the quantity and quality according to the order, provided that it was accepted attaching a tax document (invoice), unless the Consumer has requested otherwise. The seller is not responsible for: delayed delivery of goods caused by the delivery person (courier) delayed delivery of goods caused by an incorrectly specified recipient address damage caused by the delivery person (post office, courier); visibly damaged goods (damaged package packaging, etc.) The seller is responsible for defects that appear on the sold goods during the warranty period due to a material defect, a functional error, or defects caused during production. The warranty does not apply to defects caused by unprofessional operation and inappropriate handling, or exposure to extreme and unusual conditions for which the product is not intended and is also in conflict with the normal use of the product and the manufacturer's instructions. The warranty does not apply to normal wear and tear of the product due to its use. A warranty claim is a claim where it is obvious that the damage was not caused by incorrect or disproportionate handling, which means: using the product for purposes other than intended, applying excessive force to the product, improper maintenance of the product, improper handling of the product. The resolution of complaints is governed by the COMPLAINTS PROCEDURE, which is part of the commercial

Alternative Dispute Resolution (ARD)

The Buyer – the consumer – has the right to contact the Seller with a request for redress (by e-mail to info@localhand.eu, if he is not satisfied with the way in which the Seller has handled his complaint or if he believes that the Seller has violated his rights. If the Seller responds negatively to this request or does not respond to it within 30 days of its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the ADR entity) pursuant to Act 391/2015 Coll. ADR entities are authorities and authorized legal entities pursuant to Section 3 of Act 391/2015 Coll. The consumer – the buyer may submit a proposal in the manner specified in Section 12 of Act 391/2015 Coll. The consumer may file a complaint also through the alternative dispute resolution platform RSO. Alternative dispute resolution can only be used by a consumer - a natural person who, when concluding and fulfilling a consumer contract, is not acting within the scope of his business activity, employment or profession. Alternative dispute resolution only applies to a dispute between a consumer and a seller, arising from or related to a consumer contract. Alternative dispute resolution only applies to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may request payment of a fee from the consumer for initiating alternative dispute resolution of a maximum amount of EUR 5 including VAT.